Agent Guest Experience

Sofitel Brisbane Central

Marrakesh, Morocco
On-site
Professional, attentive, and engaging service
Inform guests about hotel facilities
Promote hotel services
The Fairmont Royal Palm Marrakech offers exceptional service, welcoming guests and ensuring all service standards are met

Job Summary

  • The Fairmont Royal Palm Marrakech offers exceptional service, welcoming guests and ensuring all service standards are met.
  • Key responsibilities include providing professional and engaging service, informing guests about facilities, and promoting hotel services.
  • Fairmont Hotels is committed to providing exceptional career opportunities and fostering a culture of respect, integrity, teamwork, and autonomy.

Matching Summary

The Fairmont Royal Palm Marrakech offers exceptional service, welcoming guests and ensuring all service standards are met.

Skills & Requirements

Must-have

  • professional, attentive, and engaging service
  • inform guests about hotel facilities
  • promote hotel services
  • respect security policies
  • manage cash effectively and accurately

Nice-to-have

  • calm and courteous at all times
  • professional personal presentation
  • team player
  • flexible working hours

Key Requirements

  • Fluent French and English (written and spoken)
  • Fluent Arabic
  • Ability to multitask in a dynamic environment
  • Previous customer service experience
  • Previous PMS system experience
  • Hotel diploma preferred

Work Rights

Not specified

Tailored Resume

Cover Letter