Professional, Application Support

42

Makati, Philippines
Fully remote
3-4 years product support experience
Subject matter expert for enterprise applications
Cloud infrastructure application management
JLL is seeking a Professional, Application Support for their remote team in Makati, Philippines. The role involves providing expert support for enterprise applications within the Valuations business, requiring strong troubleshooting skills and experience in application management

Job Summary

  • This role serves as the primary Subject Matter Expert for critical business applications within JLL's Capital Markets and Valuations team.
  • The position involves comprehensive functional support, troubleshooting user access issues, and managing complex workflows on cloud infrastructure.
  • Candidates will have the opportunity to work with cutting-edge enterprise applications while supporting users across multiple US time zones.

Matching Summary

Match Score: 85

JLL is seeking a Professional, Application Support for their remote team in Makati, Philippines. The role involves providing expert support for enterprise applications within the Valuations business, requiring strong troubleshooting skills and experience in application management.

Skills & Requirements

Must-have

  • 3-4 years product support experience
  • Subject Matter Expert for enterprise applications
  • Cloud infrastructure application management
  • ServiceNow or Salesforce ticketing systems
  • User training and documentation creation

Nice-to-have

  • SQL and database management knowledge
  • ITIL framework familiarity
  • AWS or Azure cloud certifications
  • Phased rollout and change management experience

Key Requirements

  • Bachelor's degree in IT, CS, Business Administration, or related field
  • 3-4 years of experience in product or functional support
  • Proven experience serving as SME for enterprise applications

Work Rights

Not specified

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