Customer Service Officer (Air Freight / Import) [EL]

WECRUIT PTE. LTD.

Singapore
Daily cargo booking management
Airline product knowledge
Shipment status tracking
The role involves assisting customers with daily cargo bookings for various airline products and confirming capacity

Job Summary

  • The role involves assisting customers with daily cargo bookings for various airline products and confirming capacity.
  • Employees must interface with multiple parties including customers, warehouses, carriers, and customs regarding shipment requirements.
  • The position requires maintaining good relationships with customers while handling inquiries promptly and working closely with the billing team.

Matching Summary

Match Score: 85

The role involves assisting customers with daily cargo bookings for various airline products and confirming capacity.

Skills & Requirements

Must-have

  • Daily cargo booking management
  • Airline product knowledge
  • Shipment status tracking
  • Customer inquiry handling
  • Data accuracy in system updates

Nice-to-have

  • Strong relationship building skills
  • Prompt customer service delivery
  • Collaborative billing team support

Key Requirements

  • Familiarity with airline product requirements
  • Experience in cargo booking administration
  • Ability to monitor shipment status

Work Rights

Not specified

Tailored Resume

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