Specialized Customer Success Manager, Clm (evisort)

Workday

Denver, CO, USA
Base: $95,000 - $142,600 usd (denver); + locations...
Fully remote
3+ years contract lifecycle management experience
3+ years customer-facing services role
Saas environment adoption expertise
This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM

Job Summary

  • This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.
  • The team is united in a mission to help customers realize meaningful value from Workday's emerging, high-impact products using a consistent Customer Success framework.
  • Candidates will collaborate cross-functionally with Sales, Services, and Product to deliver cohesive engagement motions while acting as a trusted advisor to senior stakeholders.

Matching Summary

This role serves as a strategic partner guiding customers through workflow redesign and process optimization to unlock the full value of AI-powered CLM.

Salary

Base: $95,000 - $142,600 USD (Denver); Additional locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan or role-specific commission and annual refresh stock grants

Skills & Requirements

Must-have

  • 3+ years Contract Lifecycle Management experience
  • 3+ years customer-facing services role
  • SaaS environment adoption expertise
  • CLM domain expertise and product knowledge
  • Strategic customer engagement leadership

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Experience in evolving incubating environments
  • Executive-level facilitation skills
  • Data-driven maturity assessment abilities

Key Requirements

  • 3+ years experience in complex SaaS environments
  • 3+ years managing customer relationships for adoption
  • 3+ years Contract Lifecycle Management (CLM) experience required
  • Ability to travel up to 15%

Work Rights

Not specified

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