Team Lead Customer Service

Copeland

Quezon City, Philippines
**
Manage day to day operation
Ensure delivery of sla
Handle critical customers
** Copeland, a global leader in climate technologies, is seeking a Team Lead for their Customer Service department in Quezon City, Philippines. The ideal candidate will manage daily operations, ensure customer satisfaction, and drive process improvements while fostering a collaborative team environment. **

Job Summary

  • We are a global climate technologies company engineered for sustainability, creating sustainable and efficient spaces through HVACR technologies.
  • Manage day to day operation of Customer Service group and ensure delivery of SLA and objectives, while handling critical and special customers.
  • We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Matching Summary

Match Score: 75

** Copeland, a global leader in climate technologies, is seeking a Team Lead for their Customer Service department in Quezon City, Philippines. The ideal candidate will manage daily operations, ensure customer satisfaction, and drive process improvements while fostering a collaborative team environment. **

Skills & Requirements

Must-have

  • Manage day to day operation
  • Ensure delivery of SLA
  • Handle critical customers
  • Manage team productivity
  • Drive process improvements
  • Provide coaching and assistance

Nice-to-have

  • Global climate technologies company
  • Sustainability engineered
  • HVACR technologies
  • Cold chain solutions
  • Innovation and impact
  • Inclusion and belonging

Key Requirements

  • First escalation point
  • Follow-up communication activities
  • Coaching and assistance to direct reports
  • Coaching and feedback sessions

Work Rights

Not specified

Tailored Resume

Cover Letter