Support Specialist - German

Acronis

Not specified (potentially hybrid or remote based on job role)
Fluent german and english
Technical issue analysis
Customer communication
Acronis is seeking a Support Specialist who is fluent in German and English to provide technical support to customers via various communication channels. The ideal candidate should have prior call center experience, strong analytical skills, and a commitment to exceptional customer service in a fast-paced environment

Job Summary

  • Provide technical support, configuration and troubleshooting of software-related inquiries via email, phone and chat for clients.
  • This is an exciting opportunity for someone who enjoys helping others, solving complex challenges, and creating positive experiences through meaningful interactions.
  • As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success.

Matching Summary

Match Score: 85

Acronis is seeking a Support Specialist who is fluent in German and English to provide technical support to customers via various communication channels. The ideal candidate should have prior call center experience, strong analytical skills, and a commitment to exceptional customer service in a fast-paced environment.

Skills & Requirements

Must-have

  • Fluent German and English
  • Technical issue analysis
  • Customer communication
  • Ticket system usage

Nice-to-have

  • Adaptable and thrives in fast-paced environment
  • Creative thinking
  • Positive customer experiences

Key Requirements

  • Fluent German and English (Upper Intermediate minimum)
  • Prior Call Center experience
  • Hosting tech support or MSP business experience

Work Rights

Not specified

Tailored Resume

Cover Letter