Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other
Job Summary
Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other.
The Customer Success Manager will act as the main point of contact for existing customers, focusing on post-sale account growth, retention, and long-term value creation.
This role carries quarterly expansion revenue targets and success will be measured by the ability to grow existing accounts while maintaining strong customer satisfaction and retention.
Matching Summary
Megaport is the global leader in Network as a Service (NaaS), transforming how businesses connect to the cloud, data centers, and each other.
Skills & Requirements
Must-have
post-sale account growth
customer retention
upselling and cross-selling
driving product adoption
quarterly expansion revenue targets
commercial relationships
Nice-to-have
collaborative and supportive environment
problem solvers and cloud fanatics
curiosity fuels growth
customer-centric approach
Key Requirements
Reporting to the Regional Manager of Customer Success
Owns post-sales commercial lifecycle for nominated accounts