The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement
Job Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement.
The role involves assisting in leading a team to manage customer care service requests and work orders through various processes, ensuring customer satisfaction.
Clayton offers a competitive benefits package including flexible health, dental, and vision benefits, 401K with company matching, paid parental leave, and tuition reimbursement.
Matching Summary
The Assistant Customer Care Manager is responsible for responding competently, promptly, and efficiently to claims for warranty service or reimbursement.
Skills & Requirements
Must-have
customer care service requests
warranty bill back process
independent contractors
customer service work orders
government regulations compliance
Net Promoter Score (NPS) process
Nice-to-have
passion for quality
attentive to details
work well under pressure
holistic wellness programs
Key Requirements
5+ years manufactured home building industry experience