Customer Service Representative

PLS

Dorchester, MA, United States
Base: $15—$17 usd; bonus/equity: not specified; be...
On-site
Superior customer service
Educate customers on products
Maintain company quality standards
PLS is seeking a Customer Service Representative in Dorchester, MA, who will be the primary point of contact for customers, ensuring exceptional service while educating them about the company's financial products. Ideal candidates should have previous customer service experience, strong communication skills, and a commitment to integrity

Job Summary

  • Customer Service Representatives are the primary point of contact with customers and are accountable for delivering superior customer service and educating them on company products and services.
  • Responsibilities include ensuring transactions comply with regulations, maintaining a balanced cash drawer, accurately completing transactions, and resolving customer complaints.
  • Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

Matching Summary

Match Score: 85

PLS is seeking a Customer Service Representative in Dorchester, MA, who will be the primary point of contact for customers, ensuring exceptional service while educating them about the company's financial products. Ideal candidates should have previous customer service experience, strong communication skills, and a commitment to integrity.

Salary

Base: $15—$17 USD; Bonus/Equity: Not specified; Benefits: medical/dental/vision, 401(k), vacation

Skills & Requirements

Must-have

  • superior customer service
  • educate customers on products
  • maintain company quality standards
  • cash handling
  • point-of-sale system
  • resolve customer complaints

Nice-to-have

  • customer-centric approach
  • teamwork and collaboration
  • integrity and trust
  • results-oriented mindset

Key Requirements

  • Previous customer service experience preferred
  • English fluency required
  • Able to work flexible hours

Work Rights

Not specified

Tailored Resume

Cover Letter