Base: $20.50ph - $25ph; bonus/equity: not specifie...
On-site
Respond to product defect inquiries
Assess customer concerns case-by-case
Input replacement orders into backend system
Vuori is seeking a Customer Service Product Liaison to join their team in Carlsbad, CA. The ideal candidate will have experience in product liaison or customer service and possess strong communication and organizational skills to enhance customer experiences and address product discrepancies
Job Summary
The role involves responding to inquiries regarding defects and product discrepancies while providing alternate solutions.
Employees will input replacement orders daily, track inquiries with tags, and request defect samples based on trends.
The company offers health insurance, a savings and retirement plan, generous discounts, and wellness benefits.
Matching Summary
Match Score: 85
Vuori is seeking a Customer Service Product Liaison to join their team in Carlsbad, CA. The ideal candidate will have experience in product liaison or customer service and possess strong communication and organizational skills to enhance customer experiences and address product discrepancies.
Salary
Base: $20.50/hr - $25/hr; Bonus/Equity: Not specified; Benefits: Health Insurance, Savings Plan, PTO, Wellness benefits
Skills & Requirements
Must-have
Respond to product defect inquiries
Assess customer concerns case-by-case
Input replacement orders into backend system
Track customer inquiries with tags
Request defect samples from customers
Nice-to-have
Empathetic and responsive communication style
Ability to thrive in ambiguous environments
Strong interest in apparel and product knowledge
Willingness to take on new projects
Highly skilled oral and written communicator
Key Requirements
Bachelor's degree or equivalent experience preferred
1+ years of Product Liaison or customer service experience
Basic knowledge of Microsoft Office Suite and specific software tools