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The After Hours Optimiser role at nbn involves overseeing field operations outside standard business hours to ensure efficient service delivery in telecommunications. The position requires strong planning and communication skills, with a focus on technician safety and customer needs while supporting a collaborative and inclusive workplace culture.
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Job Summary
You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.
Matching Summary
Match Score: 75
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The After Hours Optimiser role at nbn involves overseeing field operations outside standard business hours to ensure efficient service delivery in telecommunications. The position requires strong planning and communication skills, with a focus on technician safety and customer needs while supporting a collaborative and inclusive workplace culture.
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Skills & Requirements
Must-have
After hours operations support
Technician and work order coordination
Real-time jeopardy management
HSE checkpoints and risk management
Stakeholder communication during complex situations
Nice-to-have
Composed and attentive demeanor
Collaborative approach to build trust
Pride in creating structure
Comfortable working across diverse work programs
Key Requirements
Experience in planning, scheduling or dispatch
Telecommunications or similar field experience
Working knowledge of nbn network
Understanding of service activation and assurance processes