Shift rotation, permanent full-time, with scheduled shifts between 7:00 am and 7:00 pm.
Technical knowledge of fttn/b, fttc, fttp, hfc
Tier 2 troubleshooting capability
Case or account management experience
This job posting is for a Connect and Assure Specialist at nbn, Australia’s telecommunications provider, focusing on managing customer orders and incidents to enhance service delivery. The ideal candidate should possess strong technical knowledge of telecommunications, customer management experience, and excellent communication skills, while the role offers flexible working arrangements and a commitment to inclusivity
Job Summary
The role involves managing communications across stakeholders to diagnose and resolve issues for nbn's Business Customers.
Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
nbn offers a flexible working environment with equal employment opportunities, great training, and 18 weeks of paid parental leave.
Matching Summary
Match Score: 85
This job posting is for a Connect and Assure Specialist at nbn, Australia’s telecommunications provider, focusing on managing customer orders and incidents to enhance service delivery. The ideal candidate should possess strong technical knowledge of telecommunications, customer management experience, and excellent communication skills, while the role offers flexible working arrangements and a commitment to inclusivity.
Skills & Requirements
Must-have
Technical knowledge of FTTN/B, FTTC, FTTP, HFC
Tier 2 troubleshooting capability
Case or account management experience
Stakeholder engagement skills
Shift rotation availability
Nice-to-have
Customer empathy and communication skills
Organisational skills
Decision-making within defined processes
Continuous improvement mindset
Key Requirements
Full working rights in Australia required
Experience supporting business customers in operational environments
Permanent position with rostered shifts between 7:00 AM and 7:00 PM