Service Manager – Nsw Workers Compensation (corporate)

QBE Insurance

Parramatta, New South Wales, Australia
Hybrid
Nsw workers compensation scheme expertise
Lead workers compensation claims teams
Build trusted stakeholder relationships
QBE Insurance is seeking a Service Manager for their NSW Workers Compensation division, responsible for overseeing services to large corporate clients. The role emphasizes leadership, stakeholder engagement, and delivering high-quality claims management outcomes within a hybrid work environment

Job Summary

  • This role is responsible for overseeing the delivery of best‑in‑class Workers Compensation services to large corporate employers and their intermediaries.
  • You will play a critical role in building trusted relationships with key stakeholders, translating complex claims strategies into clear and confident messaging, and coaching your team to consistently deliver high‑quality outcomes in a sophisticated corporate environment.
  • As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Matching Summary

Match Score: 85

QBE Insurance is seeking a Service Manager for their NSW Workers Compensation division, responsible for overseeing services to large corporate clients. The role emphasizes leadership, stakeholder engagement, and delivering high-quality claims management outcomes within a hybrid work environment.

Skills & Requirements

Must-have

  • NSW Workers Compensation scheme expertise
  • Lead Workers Compensation claims teams
  • Build trusted stakeholder relationships
  • Coach and develop Case Managers
  • Drive portfolio performance
  • Manage complex high-value claims

Nice-to-have

  • Human touch in customer service
  • Passionate, talented, and kind colleagues
  • Culture of professionalism and accountability
  • Continuous improvement mindset

Key Requirements

  • Proven experience leading Workers Compensation claims teams
  • Strong understanding of NSW Workers Compensation scheme
  • Highly developed presentation and communication skills
  • Demonstrated capability in coaching and developing Case Managers
  • Confident decision maker with strong commercial awareness

Work Rights

Not specified

Tailored Resume

Cover Letter