Customer Support Specialist F&c Support - Spanish And Portuguese

bp

Budapest, Hungary
**
Spanish c1 level proficiency
End-to-end customer support
Issue resolution
** bp is seeking a Customer Support Specialist with fluency in Spanish and preferably Portuguese, to provide comprehensive customer service support in Budapest, Hungary. The role emphasizes delivering exceptional customer experiences throughout the product lifecycle while working in a hybrid environment. **

Job Summary

  • Provide end-to-end support to customers from onboarding through the full life cycle of the customer on a given product or products delivering an effortless and best customer experience in all touch points with the customer.
  • Interact with customers in a professional, friendly and efficient manner and raise concerns about meeting service levels or deadlines or product defects as recommendations on how they can be more efficient.
  • At bp, we provide the following environment & benefits to you Different bonus opportunities based on performance, wide range of cafeteria elements Life & health insurance, medical care package Hybrid working arrangement aligned with team arrangements and business needs Opportunity to build up long term career path and develop your skills with wide range of learning options.

Matching Summary

Match Score: 75

** bp is seeking a Customer Support Specialist with fluency in Spanish and preferably Portuguese, to provide comprehensive customer service support in Budapest, Hungary. The role emphasizes delivering exceptional customer experiences throughout the product lifecycle while working in a hybrid environment. **

Skills & Requirements

Must-have

  • Spanish C1 level proficiency
  • end-to-end customer support
  • issue resolution
  • customer feedback capture
  • IT proficiency

Nice-to-have

  • constructive communication
  • active listening skills
  • sustainability awareness
  • team mate characteristics

Key Requirements

  • C1 level of Spanish
  • Minimum of 24 months’ previous experience in Customer Service
  • Educated to university level or equivalent experience

Work Rights

Not specified

Tailored Resume

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