Call Centre Staff - The Rec Room Roundhouse

Cineplex

Toronto, Canada
Base: $18.85cad; bonus/equity: not specified; bene...
Handle guest inquiries
Support reservation system
Assist with groups and events
The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination

Job Summary

  • The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.
  • Responsibilities include acting as a liaison for groups and events, managing bookings, routing customer questions, and supporting the Open Table reservation system.
  • Employees enjoy tuition assistance, an employee assistance program, flexible hours, and discounted food and beverages on shift.

Matching Summary

The Call Centre Staff will work with the Rec Room management team, and venue operations, handling guest inquiries, supporting the reservations system, and assisting with Groups and Events coordination.

Salary

Base: $18.85CAD; Bonus/Equity: Not specified; Benefits: Tuition Assistance; Employee Assistance Program; Flexible Hours; Discounted Food and Beverages on Shift; Opportunities to grow

Skills & Requirements

Must-have

  • handle guest inquiries
  • support reservation system
  • assist with groups and events
  • manage day to day booking
  • receive and route customer questions
  • review and reply to emails

Nice-to-have

  • foster strong client relationships
  • team approach commitment
  • sense of urgency and initiative

Key Requirements

  • High school diploma or GED
  • Provincially applicable alcohol certificate
  • Customer service experience
  • Attention to detail
  • Time management skills
  • Ability to work under pressure
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter