Product Analyst, Platforms & Tools

S&P Global

Gurugram, India
Hybrid (twice a week in-office, rotational shifts)
Servicenow ticketing platform support
Troubleshoot and service customer requests
Facilitate communication between users and teams
S&P Global is seeking a Product Analyst for their Platforms & Tools team in Gurugram, India, focusing on developing and managing enterprise tools for Service Management, Agile Execution, and Business Intelligence. The ideal candidate will possess strong analytical skills, technical knowledge, and excellent communication abilities to support internal customers and improve user experience

Job Summary

  • The Platforms and Tools Team is looking for an innovative professional who can bring teamwork, creativity, and business analyst experience to a global team.
  • In the day-to-day operations, you will be a part of the Platforms & Tools Kanban team and will support our internal customers which include users from across the S&P Global Enterprise at all levels from senior leadership to individual users.
  • Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.

Matching Summary

Match Score: 85

S&P Global is seeking a Product Analyst for their Platforms & Tools team in Gurugram, India, focusing on developing and managing enterprise tools for Service Management, Agile Execution, and Business Intelligence. The ideal candidate will possess strong analytical skills, technical knowledge, and excellent communication abilities to support internal customers and improve user experience.

Skills & Requirements

Must-have

  • ServiceNow ticketing platform support
  • troubleshoot and service customer requests
  • facilitate communication between users and teams
  • champion support best practices
  • improve user experience
  • Agile Execution tools like Azure DevOps
  • IT Service Management (ITSM) processes

Nice-to-have

  • teamwork, creativity, and business analyst experience
  • tackle multiple assignments with ease
  • absorb changes gracefully
  • foster a cohesive self-organized team environment
  • cross-functional teamwork

Key Requirements

  • 3 to 6 years of experience
  • Bachelor’s degree in Business, Technology, Engineering
  • Exposure to Web-based Application development
  • Knowledge of Agile Execution tools
  • Experience using any Workflow Management tool
  • Demonstrable experience in facilitating, leading, influencing
  • Familiarity with Portfolio and Lean Portfolio Management

Work Rights

Not specified

Tailored Resume

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