PetCubes PTE. LTD. is seeking a Customer Service Officer in Singapore to ensure efficient order processing and provide exceptional support to retail partners and direct-to-consumer customers. The role requires strong communication skills and a customer-oriented mindset, with responsibilities including managing inquiries, coordinating shipments, and utilizing e-commerce platforms
Job Summary
The company is dedicated to providing fresh, nutritious, and delicious meals for dogs and cats while ensuring high customer satisfaction.
This role involves coordinating retail partners' orders, managing DTC customer inquiries, and preparing next-day shipments with the warehouse.
Employees will utilize centralized feedback software to track queries and manage customer rewards programs to maximize engagement.
Matching Summary
Match Score: 85
PetCubes PTE. LTD. is seeking a Customer Service Officer in Singapore to ensure efficient order processing and provide exceptional support to retail partners and direct-to-consumer customers. The role requires strong communication skills and a customer-oriented mindset, with responsibilities including managing inquiries, coordinating shipments, and utilizing e-commerce platforms.
Skills & Requirements
Must-have
Retail partner order coordination
Shopify backend updates
NetSuite Oracle platform usage
Multilingual communication skills
Failed delivery resolution
Nice-to-have
Proactive problem-solving attitude
Experience with e-commerce platforms
Basic accounting knowledge
Strong organizational skills
Team collaboration abilities
Key Requirements
NITEC, A Levels or Diploma qualification
Proficiency in English, Mandarin, and Cantonese
Understanding of Malay language preferred
Minimum 1 year customer service experience preferred