Customer Solutions Specialist-14

RELX

Manila, Philippines
Billing inquiries handling
Customer complaint resolution
Product and service information
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints

Job Summary

  • Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
  • Resolves customer inquiries and complaints fairly and effectively while identifying upselling opportunities to maintain and increase income streams.
  • We are committed to providing a fair and accessible hiring process and offer country specific benefits to support employee well-being and happiness.

Matching Summary

Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.

Skills & Requirements

Must-have

  • billing inquiries handling
  • customer complaint resolution
  • product and service information
  • upselling opportunities identification
  • following set instructions and processes

Nice-to-have

  • program implementation to support customer needs
  • working knowledge and skills
  • fair and accessible hiring process

Key Requirements

  • prior relevant training or related work experience
  • working knowledge and skills

Work Rights

Not specified

Tailored Resume

Cover Letter