Client Support Professional - Itasca, Il

Elmhurst Bank & Trust Co

Itasca, IL, United States
Base: $50,000-$65,000; bonus/equity: eligible to e...
High touch support for commercial clients
Liaison between internal departments
Handle daily customer requests
The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations

Job Summary

  • The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.
  • Wintrust offers a competitive pay and annual discretionary bonus eligibility, a comprehensive benefit package including medical, dental, vision, life, a 401k plan with a generous company match and tuition reimbursement.
  • Wintrust is a $66 billion financial institution based in Rosemont, Illinois, and listed on the NASDAQ Global Select Market under the symbol “WTFC.”

Matching Summary

The Client Support Professional provides high touch support to commercial clients, ensuring an exceptional customer experience, by serving as a liaison between internal contacts such as Loan Ops, Treasury Management and Deposit Operations.

Salary

Base: $50,000-$65,000; Bonus/Equity: eligible to earn an annual bonus; Benefits: Medical Insurance, Dental, Vision, Life insurance, Accidental death and dismemberment, Short-term and long-term Disability Insurance, Parental Leave, Employee Assistance Program (EAP), Traditional and Roth 401(k) with company match, Flexible Spending Account (FSA), Employee Stock Purchase Plan at 5% discount, Critical Illness Insurance, Accident Insurance, Transportation and Commuting Benefits, Banking Benefits, Pet Insurance

Skills & Requirements

Must-have

  • High touch support for commercial clients
  • Liaison between internal departments
  • Handle daily customer requests
  • Troubleshoot and investigate customer issues
  • Onboard new clients
  • Support Relationship Managers

Nice-to-have

  • Award-winning culture
  • Family-friendly work hours
  • Promote from within culture
  • Relationship-focused service

Key Requirements

  • Minimum 3 years banking experience
  • Commercial loan servicing preferred
  • High school diploma required
  • Bachelor’s degree preferred
  • Exceptional customer service skills
  • Strong verbal and written communication skills
  • Knowledge of banking processing standards

Work Rights

Not specified

Tailored Resume

Cover Letter