Expertise in internal dispute resolution processes
Proficiency with salesforce and customer hub systems
Strong written and verbal communication skills
**
Travel + Leisure Co. is seeking a Customer Care Specialist to enhance customer experiences by resolving inquiries and complaints efficiently. The role emphasizes strong communication, problem-solving skills, and a commitment to delivering exceptional service.
**
Job Summary
The role involves leading the effective recovery and resolution of customer complaints while ensuring compliance with company guidelines and regulatory requirements.
Candidates must possess exceptional problem-solving abilities and the capacity to build rapport at all levels to deliver customer-focused outcomes.
Joining Travel + Leisure Co. offers exposure to regional SEA partnerships and a global, inclusive environment focused on delivering excellence in hospitality.
Matching Summary
Match Score: 75
**
Travel + Leisure Co. is seeking a Customer Care Specialist to enhance customer experiences by resolving inquiries and complaints efficiently. The role emphasizes strong communication, problem-solving skills, and a commitment to delivering exceptional service.
**
Skills & Requirements
Must-have
Expertise in internal dispute resolution processes
Proficiency with Salesforce and Customer Hub systems
Strong written and verbal communication skills
Ability to navigate complex customer complaints
Knowledge of Club Wyndham South Pacific guidelines
Nice-to-have
Demonstrated empathy and positive demeanor
Innovation in process improvement
Team building and facilitation skills
Experience with RCI and Wyndham Rewards programs
Ability to inspire others in a team setting
Key Requirements
Thorough understanding of Club Wyndham South Pacific governing documents
Intermediate knowledge of Microsoft Excel, Word, and Outlook