Customer Service Representative (italian Or French - Speaking) On Site Ew01

Concentrix

Barcelona, Spain
Base: 19,623 euros grosspyear; bonus: up to 1,200 ...
Proficient in italian or french language
Advanced english proficiency required
Experience with windows ms office applications
This role involves taking incoming customer calls across multiple channels to solve user demands and maintain service levels

Job Summary

  • This role involves taking incoming customer calls across multiple channels to solve user demands and maintain service levels.
  • The company offers full paid training on the company and project along with career development programs and specialized courses.
  • Employees will work a full-time 39-hour week with a rotative schedule between Monday and Sunday at a central Barcelona location.

Matching Summary

This role involves taking incoming customer calls across multiple channels to solve user demands and maintain service levels.

Salary

Base: 19,623 euros gross/year; Bonus: Up to 1,200 euros gross/year; Benefits: Full paid training, career development programs

Skills & Requirements

Must-have

  • Proficient in Italian or French language
  • Advanced English proficiency required
  • Experience with Windows MS Office applications
  • Ability to resolve customer issues within SLA
  • Willingness to work rotating shifts Monday-Sunday

Nice-to-have

  • Good disposition for customer service environment
  • Strong listening and understanding skills
  • Ability to take ownership of calls
  • Interest in career growth and development
  • Familiarity with IT platforms and equipment

Key Requirements

  • Bilingual in Italian or French
  • Advanced English skills
  • Working knowledge of IT Platform and MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter