Senior Solution Engineer - Retail

Salesforce UK

Tokyo, Japan
Ai (agentforce) and data cloud expertise
Customer experience (cx) and employee experience (ex) solutions
Omnichannel strategy development
The Retail SE (Solution Engineer) team proposes transformation initiatives utilizing Salesforce for enterprise retail companies, focusing on department stores, convenience stores, supermarkets, apparel, specialty stores, and food service

Job Summary

  • The Retail SE (Solution Engineer) team proposes transformation initiatives utilizing Salesforce for enterprise retail companies, focusing on department stores, convenience stores, supermarkets, apparel, specialty stores, and food service.
  • The mission is to realize ideal customer experiences (CX) and employee experiences (EX) by combining AI (Agentforce), Data Cloud, Marketing Cloud, Commerce Cloud, CRM, Tableau, and Slack across customer touchpoints like stores, e-commerce, apps, and contact centers.
  • This position offers the opportunity to challenge the 'heart of transformation' in enterprise retail with your vision, directly linking the value of AI (Agentforce) and data integration (Data Cloud) to business outcomes.

Matching Summary

The Retail SE (Solution Engineer) team proposes transformation initiatives utilizing Salesforce for enterprise retail companies, focusing on department stores, convenience stores, supermarkets, apparel, specialty stores, and food service.

Skills & Requirements

Must-have

  • AI (Agentforce) and Data Cloud expertise
  • Customer Experience (CX) and Employee Experience (EX) solutions
  • Omnichannel strategy development
  • Salesforce platform solution design
  • Retail industry transformation proposals

Nice-to-have

  • Proactive and self-motivated
  • Strong curiosity and learning ability
  • Team collaboration skills
  • Resilience and continuous challenge spirit
  • Consulting and facilitation skills

Key Requirements

  • Native Level Japanese
  • Experience with CRM (Sales/Service/Marketing) proposal activities
  • Experience with enterprise retail proposals or operations
  • Salesforce solution demo creation/customization experience
  • Basic IT skills (API, ID/Authentication, Data Integration)

Work Rights

Native Level Japanese

Tailored Resume

Cover Letter