The role is responsible for administering, maintaining, and enhancing the Salesforce platform while acting as a trusted advisor to business stakeholders
Job Summary
The role is responsible for administering, maintaining, and enhancing the Salesforce platform while acting as a trusted advisor to business stakeholders.
Key responsibilities include configuring Service Cloud and Loyalty Cloud solutions to improve agent efficiency and customer experience.
The company offers professional development programs, health initiatives, and generous product allowances as part of their benefits package.
Matching Summary
The role is responsible for administering, maintaining, and enhancing the Salesforce platform while acting as a trusted advisor to business stakeholders.
Skills & Requirements
Must-have
Salesforce Administrator or Developer experience
Service Cloud case management and omni-channel
Salesforce flows and automation configuration
SOQL and SOSL proficiency
Level 2/3 incident and support management
Nice-to-have
Customer-first mindset and communication skills
Agile product squad environment experience
Einstein Bots and Next Best Action knowledge
Modern contact centre tools like Amazon Connect
AppExchange solution evaluation expertise
Key Requirements
2–4 years' experience as Salesforce Administrator or Developer