The Information Associate receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service
Job Summary
The Information Associate receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service.
Monitors facility controls and alarms and ensures appropriate communication for resolution according to procedures.
Participates in providing direction, guidance and mentors student staff.
Matching Summary
The Information Associate receives requests and determines the appropriate course of action and/or referral to resolve requests utilizing excellent customer service.
Salary
$16.65 - $21.77
Skills & Requirements
Must-have
excellent customer service
analyzing & interpreting information
operation of computer equipment
information research & analysis
communication of information for emergencies
Nice-to-have
facilities management experience
customer call center experience
Microsoft office production software
integrated work order management systems
mentoring student staff
Key Requirements
One year experience in customer service or communications
6 months experience in operation of computer and related peripheral equipment
3 months experience in information research & analysis