Manager, Global Shared Services Hub

Manulife

Kuala Lumpur, Malaysia
Hybrid
Operational excellence
Risk mitigation
Customer-centered outcomes
The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), supporting operational excellence and quality with a strong emphasis on improving Finance customer outcomes

Job Summary

  • The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), supporting operational excellence and quality with a strong emphasis on improving Finance customer outcomes.
  • Key responsibilities include acting as a quality gatekeeper, managing operational risk, ensuring timely and accurate financial closure, and delivering KPI and KRI reporting.
  • Manulife empowers employees to learn and grow, recognizes contributions in a flexible environment, and supports shaping the future within a global team.

Matching Summary

The Manager of GSS will serve as the liaison between in-market teams and our Finance Shared Service Centres (FSSC), supporting operational excellence and quality with a strong emphasis on improving Finance customer outcomes.

Skills & Requirements

Must-have

  • operational excellence
  • risk mitigation
  • customer-centered outcomes
  • service management
  • quality assurance
  • ERP systems
  • financial automation tools

Nice-to-have

  • team player
  • strong communicator
  • continuous improvement
  • collaboration and innovation
  • staying updated with technology trends

Key Requirements

  • CPA or equivalent professional designation
  • 5+ years progressive experience in accounting and finance
  • Good communication and active listening skills
  • Commitment to client service and problem resolution

Work Rights

Not specified

Tailored Resume

Cover Letter