Customer Success Manager

fenwick-linde.fr

Unknown
Base: $64,500 - $94,600; bonus/equity: not specifi...
Customer lifecycle management
Proactive customer engagement
Data tracking and reporting
The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring measurable value from Dematic solutions through proactive engagement and strategic guidance

Job Summary

  • The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring measurable value from Dematic solutions through proactive engagement and strategic guidance.
  • This role offers career development, competitive compensation and benefits, pay transparency, and global opportunities.
  • Dematic provides equal employment opportunities and prohibits discrimination and harassment of any type in all terms and conditions of employment.

Matching Summary

The Customer Success Manager is the primary owner of customer outcomes across the post-implementation lifecycle, ensuring measurable value from Dematic solutions through proactive engagement and strategic guidance.

Salary

Base: $64,500 - $94,600; Bonus/Equity: Not specified; Benefits: Competitive compensation and benefits

Skills & Requirements

Must-have

  • Customer lifecycle management
  • Proactive customer engagement
  • Data tracking and reporting
  • Customer relationship building
  • Issue identification and resolution
  • Collaboration with sales and services
  • Travel to customer sites

Nice-to-have

  • Strategic guidance skills
  • Strong communication skills
  • Analytical and process oriented
  • Ability to learn new software quickly
  • Time management ability
  • Collaborative work environment
  • Problem solving skills

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 3-5 years customer success or related experience
  • Material handling experience preferred
  • Ability to travel approximately 30% to customer sites

Work Rights

Not specified

Tailored Resume

Cover Letter