Bio-Rad Laboratories is seeking a Customer Scientific & Technical Support Specialist in Feldkirchen, Germany, to provide first-level support for clinical diagnostics products, particularly in quality control and software solutions. The ideal candidate should have a strong background in IT and software applications, as well as excellent organizational skills
Job Summary
The primary responsibility is to provide first-level technical support for Bio-Rad Clinical Diagnostics products including QC Data Management Software and Unity Real Time Konnektivität.
Candidates must possess strong skills in IT systems, network configuration, and cybersecurity to assist hospitals, laboratories, and university IT departments.
The company offers a competitive annual salary paid in 13 installments, 30 days of paid vacation, and performance-based bonus programs.
Matching Summary
Match Score: 85
Bio-Rad Laboratories is seeking a Customer Scientific & Technical Support Specialist in Feldkirchen, Germany, to provide first-level support for clinical diagnostics products, particularly in quality control and software solutions. The ideal candidate should have a strong background in IT and software applications, as well as excellent organizational skills.
Salary
Competitive annual salary; 13 payments per year; Performance-based bonus program available
Skills & Requirements
Must-have
IT support for clinical diagnostic products
SQL Server and database management
Network connectivity and firewall security
Mirth Connect experience
JavaScript basic knowledge
Salesforce ticketing system usage
Nice-to-have
Laboratory quality control experience
Biochemistry or immunology background
Knowledge of Rili-BÄK and QUALAB regulations
Self-organization and prioritization skills
Experience with US Tech IT Support collaboration
Key Requirements
High proficiency in computer science and software applications
Experience managing IT service providers and server administration
Installation and navigation skills for SQL servers and databases