End Of Lease - Team Lead

octopusenergy.nz

London, GB
Not specified; not specified; not specified
On-site
Lead a team balancing commercial decisions
Oversee damage charge assessments
Handle complex customer escalations
This role is responsible for leading the end of contract and recharge experience to ensure a smooth transition for customers returning electric cars

Job Summary

  • This role is responsible for leading the end of contract and recharge experience to ensure a smooth transition for customers returning electric cars.
  • The Team Lead will oversee damage assessments, handle complex escalations, and ensure all charges passed on are justifiable and fair.
  • As a new role in a fast-growing company, you will build reporting dashboards that show the Senior Leadership Team exactly how we are performing.

Matching Summary

This role is responsible for leading the end of contract and recharge experience to ensure a smooth transition for customers returning electric cars.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead a team balancing commercial decisions
  • Oversee damage charge assessments
  • Handle complex customer escalations
  • Build reporting dashboards for SLT
  • Ensure fair and transparent charges

Nice-to-have

  • Experience in fast-paced growth environment
  • Strong focus on 5-star customer experience
  • Ability to build processes from scratch

Key Requirements

  • 2 days monthly onsite in London or partner office

Work Rights

Not specified

Tailored Resume

Cover Letter