Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations
Job Summary
Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Collaborates with account teams, leverages use of innovation, works with account management teams and service delivery/COE resources to identify and develop solution opportunities and ensure appropriate implementation of customer solutions.
Provides leadership and work guidance to less experienced personnel, guides the work of less experienced developers to create, maintain and communicate details of application designs to ensure that designs are according to specifications.
Matching Summary
Leads end to end service delivery ensuring that specific objectives are met, reviews and resolves issues and problems related to staffing and estimating, client concerns, and operations.
Skills & Requirements
Must-have
End-to-end service delivery
Client concern resolution
Solution opportunity identification
Operating model leverage
Application design review
Development methodology expertise
Nice-to-have
Strategic long-term approaches
Innovation leverage
Cost-effectiveness focus
Community and connection focus
Inclusive environment fostering
Key Requirements
Bachelor's degree preferred
10+ years leading teams
Delivery/project experience in Service Integrator/Insurance/Banking