Job Summary

• We’re seeking a highly skilled, data-driven Business Process Analyst to join our Knowledge Management and Global Support Operations & Enablement teams, analyzing knowledge trends, identifying areas for improvement, and driving process optimization initiatives that strengthen our knowledge ecosystem and enhance digital AI tools supporting our global Customer Support organization.
• This adaptive, agile self-starter will develop a deep understanding of Support’s business priorities and day-to-day operations, collaborate closely with cross-functional teams across Support and other Workday groups, and leverage data, knowledge frameworks, and emerging AI technologies to deliver recommendations aligned with business goals and drive meaningful, measurable change.
• Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care.

Matching Summary

Skills & Requirements

Key Requirements

• 8+ years of experience as a Business Process Analyst
• 5+ years in knowledge management tools, processes and KCS methodologies
• Experience with AI chatbot/automated systems
• 2+ years Experience with SQL and data visualization tools
• Bachelor's degree or equivalent experience

Work Rights