Call Center And Reservations Agent (req. Id No. 1374)

Okada Manila

On-site
Answering calls within prescribed lead time
Handling guest room reservations
Verifying guest information
Responsible for answering calls related to guest inquiries about room accommodation or modification, guest requests and routing calls to another department as necessary

Job Summary

  • Responsible for answering calls related to guest inquiries about room accommodation or modification, guest requests and routing calls to another department as necessary.
  • Handles creation, modification and cancellation of guest room reservation during call or email through PMS (Opera) and dispatches guest request or complaint accurately in a timely manner.
  • Attends daily briefing, scheduled training, and complete knowledge checks for aligned product knowledge and important updates, while adhering to all company policies and procedures.

Matching Summary

Responsible for answering calls related to guest inquiries about room accommodation or modification, guest requests and routing calls to another department as necessary.

Skills & Requirements

Must-have

  • Answering calls within prescribed lead time
  • Handling guest room reservations
  • Verifying guest information
  • Dispatching guest requests accurately
  • Adhering to company policies
  • Handling emails and chatbots

Nice-to-have

  • Excellent telephone manners
  • Customer focused
  • Service-oriented
  • Interpersonal and communication skills
  • Willing to work on shifting schedule

Key Requirements

  • College graduate
  • At least 1 year experience in call center
  • Experience in gaming or hospitality industry
  • Literate in computer applications
  • Background in OPERA is an advantage
  • Converse in other key foreign languages

Work Rights

Not specified

Tailored Resume

Cover Letter