Base: $196,000 to $220,500; equity: included; bene...
On-site
10+ years in trust & safety operations
3+ years managing teams of ics
Experience restructuring operational functions
The role involves defining documentation standards and overseeing the full lifecycle of translating safety policies into operational practice for Trust & Safety and Customer Experience
Job Summary
The role involves defining documentation standards and overseeing the full lifecycle of translating safety policies into operational practice for Trust & Safety and Customer Experience.
Candidates must have a proven track record of building credibility without formal authority to shape how T&S and CX organizations operate.
The position offers a base salary range of $196,000 to $220,500 plus equity and benefits for candidates residing in or willing to relocate to the San Francisco Bay Area.
Matching Summary
The role involves defining documentation standards and overseeing the full lifecycle of translating safety policies into operational practice for Trust & Safety and Customer Experience.
Salary
Base: $196,000 to $220,500; Equity: Included; Benefits: Included
Skills & Requirements
Must-have
10+ years in Trust & Safety operations
3+ years managing teams of ICs
Experience restructuring operational functions
BPO enablement and training programs
Fluency with AI tools in workflows
Nice-to-have
Experience with Notion and Zendesk
Background in public-facing Help Center management
Track record of leading scope expansion
Direct policy implementation lifecycle experience
Key Requirements
10+ years experience in Trust & Safety or policy operations
3+ years of people management experience
Residency in or willingness to relocate to San Francisco Bay Area
Work Rights
Must reside in or be willing to relocate to San Francisco Bay Area counties