Member Experience Manager

Eosfitness

Euless, Texas, US
Base: $15—$15 usd; bonus/equity: not specified; be...
On-site
Exceptional customer service
Address member concerns
Resolve billing issues
EōS Fitness is seeking a Member Experience Manager in Euless, Texas, to enhance member satisfaction through outstanding customer service and team leadership. The role involves addressing member concerns, training staff, and upholding the company's core values to ensure a positive gym experience

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.
  • Benefits and Perks include a highly energetic and collaborative team, free membership for you and plus one family member, and 401(k) + Company matching!

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Euless, Texas, to enhance member satisfaction through outstanding customer service and team leadership. The role involves addressing member concerns, training staff, and upholding the company's core values to ensure a positive gym experience.

Salary

Base: $15—$15 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, and Employee Assistant Program, 401(k) + Company matching

Skills & Requirements

Must-have

  • Exceptional customer service
  • Address member concerns
  • Resolve billing issues
  • Respond to member feedback
  • Train front desk staff
  • Maintain facility cleanliness

Nice-to-have

  • Model core values
  • Inspire team culture
  • Online reputation management

Key Requirements

  • Proven experience in customer service or front-line leadership
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software
  • Knowledge of fitness industry operations
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter