Technical Support Engineer (hybrid/columbia Md)

Tenableinc

Columbia, MD, US
Base: $33.17—$44.39 usd; bonus/equity: not specifi...
On-site
Troubleshoot complex technical inquiries
Analyze vulnerability scan results
Linux/unix, macos, windows administration
Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software

Job Summary

  • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.
  • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution using remote troubleshooting techniques.
  • Maintain in-depth knowledge of Tenable products and information security best-practices, with opportunities for career advancement.

Matching Summary

Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software.

Salary

Base: $33.17—$44.39 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Troubleshoot complex technical inquiries
  • Analyze vulnerability scan results
  • Linux/Unix, macOS, Windows administration
  • Networking (TCP/IP)
  • Provide technical support to enterprise clients

Nice-to-have

  • Familiarity with AI in support
  • Experience with ticketing systems
  • Log analysis using SEIM products
  • Understanding of industry security standards

Key Requirements

  • Bachelor’s degree in a technical field or equivalent experience
  • 2+ years professional experience
  • Experience providing technical support to enterprise clients
  • Flexibility to work occasional weekends or holidays
  • Must be able to work hybrid/onsite at HQ in Columbia, MD

Work Rights

Must be authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter