Customer Success Manager

ServiceNow

Heredia, Costa Rica
On-site
Customer outcomes engagement
Prescriptive guidance
Product adoption and usage
ServiceNow is seeking a Customer Success Manager to oversee a portfolio of customers, ensuring they achieve business outcomes and effectively utilize ServiceNow’s AI-enhanced technology. The ideal candidate will have over five years of relevant experience and a strong understanding of integrating AI into customer workflows

Job Summary

  • The role of the Customer Success Advocate is to act as an advocate for our customers.
  • You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance.
  • Join us as we pursue our purpose to make the world work better for everyone.

Matching Summary

Match Score: 85

ServiceNow is seeking a Customer Success Manager to oversee a portfolio of customers, ensuring they achieve business outcomes and effectively utilize ServiceNow’s AI-enhanced technology. The ideal candidate will have over five years of relevant experience and a strong understanding of integrating AI into customer workflows.

Skills & Requirements

Must-have

  • customer outcomes engagement
  • prescriptive guidance
  • product adoption and usage
  • AI integration into work processes

Nice-to-have

  • ServiceNow best practices
  • customer success stories
  • ServiceNow accreditations or certifications

Key Requirements

  • 5+ years of experience
  • Experience resolving issues through analysis
  • Experience in working collaboratively

Work Rights

Not specified

Tailored Resume

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