Not specified (potentially hybrid or onsite based on dealership locations)
Customer satisfaction improvement processes
Liaison between dealership and customers
Follow up with customers within 48 hours
Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves acting as a liaison between customers and the dealership, focusing on addressing concerns and improving satisfaction
Job Summary
As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
We offer best in class industry benefits: Competitive pay Medical, Dental and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs
Matching Summary
Match Score: 85
Driveway, a digital retail arm of Lithia & Driveway, is seeking a Customer Satisfaction Representative to enhance customer experiences and satisfaction at their dealerships in Medford, OR, and Dallas, TX. The role involves acting as a liaison between customers and the dealership, focusing on addressing concerns and improving satisfaction.
Salary
$20.00-$22.00; Not specified; Not specified
Skills & Requirements
Must-have
customer satisfaction improvement processes
liaison between dealership and customers
follow up with customers within 48 hours
track and trend customer concerns
handle Better Business Bureau reviews
Nice-to-have
attention to detail and sense of urgency
team player with a positive attitude
Key Requirements
Warranty Claims or Collections experience highly preferred
High School graduate or equivalent, 18 years or older required