Lead Service Specialist

EpiJobs

New York, NY, United States
Base: up to 25.00 usd ph; bonus/equity: may be eli...
Lead workflow of service specialists
Communicate with client staff and team
Quality check completed projects
The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists and communicates accurately with client staff and Opensity team members regarding commitments, deadlines and challenges

Job Summary

  • The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists and communicates accurately with client staff and Opensity team members regarding commitments, deadlines and challenges.
  • This position involves assigning production tasks, ensuring quality completion of projects, resolving complaints such as lost or damaged parcels, and assisting management with training new hires.
  • Opensity is a technology-enabled managed services organization that helps law firms and professional services organizations modernize operations by combining talented people, innovative technology, and integrated services.

Matching Summary

The Lead Service Specialist assists the Supervisor or Manager in leading the workflow of the Service Specialists and communicates accurately with client staff and Opensity team members regarding commitments, deadlines and challenges.

Salary

Base: up to 25.00 USD per hour; Bonus/Equity: may be eligible for annual bonus; Benefits: Not specified

Skills & Requirements

Must-have

  • lead workflow of service specialists
  • communicate with client staff and team
  • quality check completed projects
  • resolve work issues and complaints
  • work independently without supervision
  • multitask with attention to detail
  • working knowledge of MS Word Excel Outlook

Nice-to-have

  • assist management with training new hires
  • professional manner leadership
  • ability to lift or move 40 lbs
  • ability to walk bend kneel stand sit

Key Requirements

  • High School Diploma or GED
  • Minimum of 2 years work experience
  • experience in mail production copy print scanning environment

Work Rights

Not specified

Tailored Resume

Cover Letter