The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services
Job Summary
The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services.
You will proactively oversee the entire portfolio of activities for their customers, including warranty claim, sales order requests, services, billing, and repair/exchange actions, and provide guidance to junior team members on portfolio management.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Matching Summary
The Senior Customer Support Representative is a key leader and subject matter expert within the team dedicated to Airbus Helicopter Canada’s after-sales services.
Skills & Requirements
Must-have
Repair & Overhaul Orders management
Spares Part Orders processing
Warranty Claims handling
AOG/on-call rotation
Strategic account management
Continuous improvement projects
Nice-to-have
Subject matter expert
Proactive oversight
Seamless collaboration
Drive business growth
Data-driven insights
Key Requirements
3-5 years of customer support/account management experience
University Degree or College Diploma in Business Administration or related field (or equivalent experience)
Experience using an ERP/MRP system (SAP) an asset
CRM (Salesforce) experience an asset
Interest and/or experience working in the Aviation industry is preferred