Base: $65,000 to $70,000 annually; bonus/equity: d...
On-site
Bilingual english and french proficiency
Windows and mac os software support
Client-facing technical troubleshooting
This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries
Job Summary
This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries.
The team acts as a liaison between internal groups and customers to ensure prompt resolution of bugs and technical issues on desktop, mobile, and web platforms.
Candidates receive a competitive salary range of $65,000 to $70,000 plus performance bonuses, stock grants, and comprehensive health benefits.
Matching Summary
This hybrid role requires working 4 days in the Chicago office and 1 day remotely to assist clients with trading platform inquiries.
Salary
Base: $65,000 to $70,000 annually; Bonus/Equity: Discretionary cash bonus and stock award; Benefits: 401(k) match, health/dental/vision, lunch allowance
Skills & Requirements
Must-have
Bilingual English and French proficiency
Windows and Mac OS software support
Client-facing technical troubleshooting
Experience with ticketing systems
Mobile application support Android iOS
Nice-to-have
Background in financial products
Analytical problem-solving mindset
Adaptability to changing technology
Initiative and self-motivation
Passion for solving technical problems
Key Requirements
Bachelor's degree preferred in technical field
1+ years client-facing support experience
1+ years Windows and Mac software support
Excellent command of written and spoken English and French