Resident Relations Specialist - Brizo Apartments

Apartment Income REIT Corp

Durham, NC, United States
Base: $18.00 - $20.00 ph; bonus/equity: monthly le...
On-site
Manage resident complaints and service issues
Support residents during move-out process
Manage resident lease renewal process
The goals of the Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community

Job Summary

  • The goals of the Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.
  • AIR offers attractive compensation packages that reward performance including a base pay rate of $18.00 - $20.00 per hour + Monthly Lease Renewal Commissions.
  • Benefits include paid time off, medical, dental, vision, life insurance, 401(k) with employer contribution, paid parental leave, and tuition assistance.

Matching Summary

The goals of the Resident Relations Specialist will focus on resident retention and experience and manage the entire resident renewal process to maximize the number of renewals at your community.

Salary

Base: $18.00 - $20.00 per hour; Bonus/Equity: Monthly Lease Renewal Commissions; Benefits: 25% Rent Discount, PTO, Health Insurance, 401(k), Paid Parental Leave, Tuition Assistance

Skills & Requirements

Must-have

  • Manage resident complaints and service issues
  • Support residents during move-out process
  • Manage resident lease renewal process
  • Monitor resident retention
  • Assist residents with online rent payment
  • Complete move-in and move-out inspections
  • Register cars and pets for residents
  • Assist with package deliveries
  • Enter and answer questions about service requests
  • Communicate policy violations to residents

Nice-to-have

  • Ambitious problem-solving customer service professional
  • Delight in going above and beyond
  • Adaptable to fast pace and shifting priorities
  • Nimble problem-solver
  • Collaborative team player

Key Requirements

  • Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background
  • 2 years customer service experience in a fast-paced service environment
  • Ability to provide exceptional customer service
  • Flexible schedule with availability to work office hours
  • Reliable transportation
  • Proficient in reading, writing, and speaking English

Work Rights

Not specified

Tailored Resume

Cover Letter