KYC Operations Training Specialist

Citigroup

Heredia, Heredia, Costa Rica
**
2-5 years learning and talent development experience
90% english spoken proficiency required
Intermediate excel skills including vlookup and pivottables
** Citigroup is seeking a KYC Operations Training Specialist for their Heredia, Costa Rica location, who will be responsible for delivering training programs to KYC Operations staff. The ideal candidate should possess strong learning and development skills, with a background in training delivery and a solid understanding of KYC/AML processes. **

Job Summary

  • The role involves managing and delivering the New Hire KYC Foundation Course while identifying skill gaps across technical and soft skills.
  • Candidates must maintain strict controls on learning tracking, attendance, and timely publishing of training materials to ensure compliance.
  • This position offers the opportunity to work within a global team of over 230,000 dedicated people at Citi, focusing on continuous improvement and risk management.

Matching Summary

Match Score: 75

** Citigroup is seeking a KYC Operations Training Specialist for their Heredia, Costa Rica location, who will be responsible for delivering training programs to KYC Operations staff. The ideal candidate should possess strong learning and development skills, with a background in training delivery and a solid understanding of KYC/AML processes. **

Skills & Requirements

Must-have

  • 2-5 years learning and talent development experience
  • 90% English spoken proficiency required
  • Intermediate Excel skills including VLOOKUP and PivotTables
  • Ability to develop and deliver training materials
  • Knowledge of learning principles and best practices

Nice-to-have

  • KYC or AML domain knowledge
  • Experience with technology-based learning tools
  • Background in financial services operations
  • Strong networking and stakeholder management skills
  • Adaptability to fast-paced changing environments

Key Requirements

  • Bachelor's degree or equivalent experience
  • High School Diploma minimum requirement
  • 2-3 years relevant training experience
  • Intermediate Excel data analysis capabilities

Work Rights

Not specified

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