Merchant Success Manager

ShipBob

Remote, India
Remote
Supply chain consulting experience
Smb merchant relationship management
Fulfillment and logistics strategy optimization
The role involves serving as a strategic partner and trusted advisor to a portfolio of Small and Medium-sized Business merchants

Job Summary

  • The role involves serving as a strategic partner and trusted advisor to a portfolio of Small and Medium-sized Business merchants.
  • Candidates will act as supply chain consultants to educate merchants on dashboard usage and best practices for optimizing fulfillment.
  • The position requires collaborating with internal teams to mitigate risks and relay merchant insights for product improvements.

Matching Summary

The role involves serving as a strategic partner and trusted advisor to a portfolio of Small and Medium-sized Business merchants.

Skills & Requirements

Must-have

  • Supply chain consulting experience
  • SMB merchant relationship management
  • Fulfillment and logistics strategy optimization

Nice-to-have

  • Ownership mindset and continuous learning
  • Proactive health check communication skills
  • High-performance culture adaptability

Key Requirements

  • Experience supporting SMB merchant growth
  • Ability to conduct quarterly business reviews
  • Strong communication via phone and email

Work Rights

Not specified

Tailored Resume

Cover Letter