Senior Manager, It Service Management

Integer

Base: not specified; bonus/equity: cash-based ince...
Not specified
10 years it service management experience
Strong itil v3 or v4 knowledge
Sox itgc audit readiness leadership
Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance, incident, change, and problem management while ensuring compliance with ITIL best practices. The ideal candidate should have extensive experience in IT governance and service management, with strong leadership and communication skills. The role offers a competitive compensation package and comprehensive benefits

Job Summary

  • The role requires owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
  • Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
  • The company offers a comprehensive benefits package including medical, dental, vision, life insurance, and immediate 401(k) matching contributions.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager for IT Service Management who will lead ITSM governance, incident, change, and problem management while ensuring compliance with ITIL best practices. The ideal candidate should have extensive experience in IT governance and service management, with strong leadership and communication skills. The role offers a competitive compensation package and comprehensive benefits.

Salary

Base: Not specified; Bonus/Equity: Cash-based incentive program supporting pay-for-performance; Benefits: Comprehensive package with immediate eligibility including medical, dental, vision, disability, life insurance, adoption benefits, parental leave, and 401(k) matching

Skills & Requirements

Must-have

  • 10 years IT Service Management experience
  • Strong ITIL v3 or v4 knowledge
  • SOX ITGC audit readiness leadership
  • Incident Change Problem Management oversight
  • CMDB data governance expertise

Nice-to-have

  • Intermediate or Managing Professional ITIL certification
  • Experience with large-scale IT modernization
  • Executive communication and facilitation skills
  • Ability to balance control with agility
  • Partnership with Internal Audit teams

Key Requirements

  • Bachelor's degree in computer science or related field
  • Minimum 10 years of ITSM or IT Operations experience
  • Demonstrated experience with SOX ITGCs
  • Proven ability to lead through influence across teams

Work Rights

Not specified

Tailored Resume

Cover Letter