Manager, Customer Experience - West Island Area (future Opportunities)

TD Ameritrade

Dollard-des-Ormeaux, Quebec, Canada
Base: $59,500 - $84,000 cad; bonus/equity: not spe...
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3+ years relevant work experience
Undergraduate degree required
Strong organizational planning skills
** TD Ameritrade is seeking a Manager for Customer Experience in the West Island area of Quebec. The role focuses on mentoring a team to deliver exceptional customer service, ensuring compliance, and enhancing operational efficiency while promoting a positive work environment. **

Job Summary

  • This role involves mentoring a team to achieve operational excellence and deliver legendary customer experiences at TD Canada Trust branches.
  • The position requires maintaining compliance with policies, managing employee scheduling, and resolving complex customer complaints effectively.
  • TD offers a competitive total rewards package including base salary, variable compensation, health benefits, and extensive career development opportunities.

Matching Summary

Match Score: 75

** TD Ameritrade is seeking a Manager for Customer Experience in the West Island area of Quebec. The role focuses on mentoring a team to deliver exceptional customer service, ensuring compliance, and enhancing operational efficiency while promoting a positive work environment. **

Salary

Base: $59,500 - $84,000 CAD; Bonus/Equity: Not specified; Benefits: Health, well-being, savings, retirement programs included

Skills & Requirements

Must-have

  • 3+ years relevant work experience
  • Undergraduate degree required
  • Strong organizational planning skills
  • MS Office proficiency
  • Banking solutions knowledge

Nice-to-have

  • Dynamic leadership abilities
  • Diplomatic communication style
  • Fast-paced environment adaptability
  • Customer-centric mindset
  • Team performance feedback skills

Key Requirements

  • Undergraduate degree or 3+ years experience
  • Sound knowledge of banking processes
  • Proficiency in MS Office tools

Work Rights

Not specified

Tailored Resume

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