ITS Support Eng , Operations Management Center (OMC)

Amazon

Bengaluru, KA, IN
On-site
Triage incoming incidents
Troubleshoot network and av issues
Follow standard operating procedures
Amazon is seeking a motivated ITS Support Engineer to join their Operations Management Center in Bengaluru, focusing on providing Tier I support for enterprise network, AV, and print services. The role emphasizes proactive incident management and collaboration to enhance the in-office experience for employees

Job Summary

  • The role serves as the first line of response for infrastructure incidents across network, AV, and print services.
  • Engineers are responsible for correlating concurrent incidents to aggregate them into a single parent incident for efficient resolution.
  • The team operates on a 24/7/365 follow-the-sun model to ensure exceptional in-office customer experience.

Matching Summary

Match Score: 85

Amazon is seeking a motivated ITS Support Engineer to join their Operations Management Center in Bengaluru, focusing on providing Tier I support for enterprise network, AV, and print services. The role emphasizes proactive incident management and collaboration to enhance the in-office experience for employees.

Skills & Requirements

Must-have

  • Triage incoming incidents
  • Troubleshoot network and AV issues
  • Follow standard operating procedures
  • Collaborate in fast-paced environment

Nice-to-have

  • Proactive issue identification
  • Process improvement advocacy
  • Excellent communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter