This role involves providing in-house support for end users within a global organization valued for performance, quality, and innovation
Job Summary
This role involves providing in-house support for end users within a global organization valued for performance, quality, and innovation.
Responsibilities include managing incident queues, resolving hardware and software issues, and performing IMAC tasks such as PC imaging and printer setup.
The position requires troubleshooting network connectivity including VPN and wireless, while assisting with physical equipment like servers and switches in IDF/MDF locations.
Matching Summary
This role involves providing in-house support for end users within a global organization valued for performance, quality, and innovation.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
1-3 years desktop support experience
PC and laptop installation configuration
Troubleshoot network connectivity issues
Active Directory and security incidents
IMAC request fulfillment
Printer scanner phone break fix
Nice-to-have
ITIL certification preferred
Basic customer service skills
Ability to work in a team
Vendor interaction and escorting
Smart hands support for computer rooms
Key Requirements
Associates Degree preferred or equivalent experience