Senior Staff Customer Success Manager

Boston Dynamics

Base: $135,000.00 to $165,000.00 annually; bonus/e...
Onsite
8+ years customer relationship management experience
3-5 years technology or robotics industry experience
Fluency in korean and english required
This role serves as the primary relationship lead for major accounts in the APAC market, ensuring clients achieve value from Boston Dynamics' Spot robotic solutions

Job Summary

  • This role serves as the primary relationship lead for major accounts in the APAC market, ensuring clients achieve value from Boston Dynamics' Spot robotic solutions.
  • The successful candidate will act as a trusted advisor, conducting onsite visits, leading quarterly business reviews, and driving product feedback loops within the company.
  • Boston Dynamics offers a competitive base salary between $135,000 and $165,000 along with a generous benefits package including medical, dental, vision, and 401(k) matching.

Matching Summary

This role serves as the primary relationship lead for major accounts in the APAC market, ensuring clients achieve value from Boston Dynamics' Spot robotic solutions.

Salary

Base: $135,000.00 to $165,000.00 annually; Bonus/Equity: Annual bonus structure included; Benefits: Medical, dental, vision, 401(k), paid time off

Skills & Requirements

Must-have

  • 8+ years customer relationship management experience
  • 3-5 years technology or robotics industry experience
  • Fluency in Korean and English required
  • Experience managing complex strategic accounts
  • Ability to travel up to 50% domestically and internationally

Nice-to-have

  • Japanese language fluency preferred
  • Experience mentoring peers or junior staff
  • Proficiency with CRM tools and analytics platforms
  • Background in cross-functional project work
  • Track record of service innovation efforts

Key Requirements

  • Minimum 8 years in customer relationship management
  • Minimum 3-5 years in technology or robotics sector
  • Fluency in Korean and English
  • Eligibility to work in the United States without visa sponsorship

Work Rights

Must be eligible to work in the US

Tailored Resume

Cover Letter