ServiceNow is seeking a Manager of Strategic Customer Success for Moveworks to lead a team of Customer Success Managers in driving customer relationships and retention for enterprise clients. The ideal candidate will have extensive experience in customer success within the B2B SaaS industry and a proven track record in managing high-value accounts
Job Summary
This role involves leading a team of Strategic CSMs to build meaningful customer relationships and drive measurable value realization for Moveworks AI solutions.
The successful candidate will own retention outcomes across a high-stakes portfolio of enterprise business while coaching the team to become trusted AI advisors.
ServiceNow offers competitive compensation including base pay between $113,700 and $199,000, equity, variable incentives, and comprehensive benefits like 401(k) matching.
Matching Summary
Match Score: 85
ServiceNow is seeking a Manager of Strategic Customer Success for Moveworks to lead a team of Customer Success Managers in driving customer relationships and retention for enterprise clients. The ideal candidate will have extensive experience in customer success within the B2B SaaS industry and a proven track record in managing high-value accounts.
Salary
Base: $113,700 - $199,000; Bonus/Equity: Variable incentive compensation and equity when applicable; Benefits: Health plans, 401(k) match, ESPP, flexible time away
Skills & Requirements
Must-have
7+ years in B2B SaaS Customer Success
2+ years managing CSM teams
Hands-on ownership of $1M+ ARR accounts
Experience managing executive relationships
Proven crisis management experience
Nice-to-have
Bias for action and operational excellence
Ability to build compelling value narratives
Experience with AI adoption strategies
Strong cross-functional influence skills
Key Requirements
7+ years in Customer Success or Account Management