Service Management System Administrator

Rolfes Lab

Washington, D.C., US
Base: $54,616.00 - $100,493.33; bonus/equity: not ...
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Itsm platform maintenance
Itil framework implementation
Workflow customization and automation
** Georgetown University is seeking a Service Management System Administrator to oversee the university's IT Service Management platform, ensuring it is optimized for effective service delivery. The ideal candidate will have strong technical skills in ITSM tools, along with a solid understanding of ITIL principles. **

Job Summary

  • The Service Management System Administrator is responsible for the technical oversight and maintenance of the University’s IT Service Management platform.
  • This role will ensure all service management related platforms are configured, maintained, and optimized to support the entire IT organization's service delivery.
  • They will build and customize workflows, create forms, and develop scripts to automate tasks within the platform to reduce manual effort and improve service delivery.

Matching Summary

Match Score: 75

** Georgetown University is seeking a Service Management System Administrator to oversee the university's IT Service Management platform, ensuring it is optimized for effective service delivery. The ideal candidate will have strong technical skills in ITSM tools, along with a solid understanding of ITIL principles. **

Salary

Base: $54,616.00 - $100,493.33; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITSM platform maintenance
  • ITIL framework implementation
  • workflow customization and automation
  • reporting and dashboard creation
  • system integration

Nice-to-have

  • continuous service improvement
  • user-friendly self-service portal
  • knowledge base management

Key Requirements

  • 3+ years of progressive experience in IT
  • 1-2 years managing ITSM platform
  • ITIL Foundation certification
  • Bachelor's degree or relevant experience/certifications

Work Rights

Not specified

Tailored Resume

Cover Letter