Base wages; cash-based incentive program; overtime...
Fully remote
Windows 7/xp and windows 10 support
Active directory user management
Symantec end point protection experience
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices
Job Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Employees are immediately eligible to participate in the 401(k) plan with company matching contributions and receive a comprehensive benefits package.
The role requires adherence to FDA regulations, safety requirements, and the delivery of results that meet Service Level Agreements.
Matching Summary
The primary purpose of this position is to support and maintain all IT hardware and software including desktops, laptops, printers, and mobile devices.
Salary
Base wages; Cash-based incentive program; Overtime pay, shift differentials, and call-in pay when applicable
Skills & Requirements
Must-have
Windows 7/XP and Windows 10 support
Active Directory user management
Symantec End Point Protection experience
Network printer troubleshooting
Cisco IP desk phone support
Ticket queue management skills
Nice-to-have
Strong interpersonal communication skills
Experience with manufacturing environments
CAD and Solidworks tool familiarity
Mac OS X and iOS device support
Continuous improvement mindset
Willingness to travel up to 10%
Key Requirements
Associate's degree required
Bachelor's degree preferred
0-3 years of IT support experience
MOS, MCTS, A+, ACMT, or ITIL V3 certifications preferred